Frequently Asked Questions
Below you will find a list of our most commonly asked questions. If your questions are still unanswered, please visit our Contact page and send us your question!
General Questions
What types of payment do you accept?
Retail Customers
Pricing / Quotes
How do I get the prices of your products?
How much is shipping/frieght? / How do you determine freight rates?
Questions & Answers
General Questions
Q) What are your office hours?
A) Monday - Friday - 8:00 AM - 5:00 PM. We are closed on weekends and holidays.
Q) What types of payment to do you accept?
A) Check, Visa, Mastercard, Discover and American Express.
Q) Can you mail me a catalog?
A) No, our catalog is online at this time. All of our products are listed and pictured online. We update our catalog frequently, keeping our catalog up-to-date with our latest products and information. Due to the frequency of catalog updates, it is not cost efficient to produce catalogs for mailing.
Retail Customers
Q) Do you have a retail store? / Do you sell to retail customers?
A) No. We only sell to the hospitality trade.
Pricing / Quotes
Q) How much is shipping/freight? (How do you determine freight rates)
A) Frieght is determined based on zip code, weight, and type of shipping. We do our best to figure the most cost efficient shipping rates based on the previously mentioned information.
Q) How do I get the prices of your products?
A) Call 1-800-225-4935 and speak with a representative at our offices directly to determine the quantities, sizes, colors, etc. to get an accurate price quote. You can also email us via our Request a Quote form. Just fill out the form with accurate contact information and a representative will be in contact within one business day.
Q) How can I get a FREE quote?
A) All of our quotes are free! Visit our Request a Quote page and fill out the form. Forms are emailed directly to our sales manager, and a sales representative will contact you within one business day!